Questions and answers

Do I need an account or approval to buy wholesale?

No. Prices, minimums and quantity breaks are shown to everyone, collectors and stores alike.

Are your cards genuine?

Yes. Sealed product ships in its original factory packaging, and we never deal in resealed, reprinted or counterfeit items. Read our authenticity guarantee.

What does shipping to the US cost?

Standard costs $11 plus $8 per kg, about $31 for six booster boxes, and takes 3–6 working days. Express takes 1–2 working days. Paid orders leave Japan within 48 hours with tracking, and all prices are in US dollars.

Do you offer free shipping?

Yes: Standard shipping is free once the goods in your order are worth more than $2,000, and Express then costs only the difference. See the full rates on shipping and returns.

Will I pay US import duty?

Possibly. The US no longer has an $800 duty-free allowance, so an order of any value can be charged import duty and carrier fees on delivery. The buyer pays these.

How long is my stock reserved?

For 48 hours from the time you place the order, while you pay.

What is the minimum order?

$100 including shipping. Sealed products usually start at 6 units and go up in sixes; singles, graded cards and accessories start at 1.

Which payment methods do you accept?

Bitcoin by QR code on your order page, ETH or USDT, Cash App or Apple Pay in the US, UK bank transfer, or another method we agree with you. See ways to pay.

How can I tell a payment request is really from you?

Our emails come from support@toramori.com, our order numbers start with TM-, and we never send a different Bitcoin address by email or chat. Read paying safely.

Do you sell Japanese or English cards?

Both, as well as Chinese Pokémon products and other games such as Riftbound, Lorcana and One Piece.

Where is my order?

Your tracking number is emailed when the shipping label is created, and your private order page shows the status. See track your order.

Can I return something?

Unopened sealed product, if you contact us within 7 days of delivery and we agree to the return. Damaged, wrong or missing items are our responsibility. Details are on returns and refunds.

Can I cancel my order?

Yes, free of charge until it ships. Email us your order number.