Track your order
Your order has its own private page on toramori.com. The link is in the email we send when you place the order, and the page shows your order's status, what you bought and how to pay.
When tracking arrives
- We dispatch within 48 hours of payment by Japan Post EMS, DHL Express or FedEx.
- Your tracking number is emailed when the shipping label is created.
- First scans can take 24–48 hours to show on the carrier's tracking page.
How long delivery takes
Standard takes 3–6 working days from dispatch, Express 1–2 working days. These are estimates: customs checks, holidays, weather and remote addresses can add days. Shipping rates and times
If tracking stops or the parcel is late
| No change for 5 working days | Tell us and we will chase the carrier. |
|---|---|
| Lost parcel | Not arrived 10 working days after the latest estimate, or tracking still for 7 working days: email us and we open a trace. |
| Shown delivered, not received | Email us if it is still missing after 48 hours. |
| Change of address | Possible until the carrier collects the parcel. |
Customs and import charges
Your country may charge import duty, taxes or carrier clearance fees before delivery. These are paid by the buyer, and a parcel whose import charges are refused goes back to Japan. Duties and taxes
Can't find your order email? Write to support@toramori.com from the address you ordered with and we will send your order link again.